Overview

Our customer is the premier provider of secure online healthcare communication services linking patients, healthcare professionals, health plans and pharmacies efficiently, affordably, and securely. Their service streamlines healthcare delivery through modular features built around clinical structure, practice workflow, and reimbursement.

Our customer is best known for its secure, insurer-reimbursed online consultation between doctors and patients that has demonstrated lower health care costs, improved access, and member productivity. Through this online clinical service patients and caregivers can quickly and efficiently communicate about non-urgent medical symptoms, medications, lab and test results, referrals, and more.

The on-line capability allows the healthcare provider to be a better patient manager and have more time for their core functions. By using the online clinical service, patients and caregivers can quickly and efficiently communicate about non-urgent medical symptoms, permitting the physician to manage the flow of treatment in all phases of healthcare delivery.

This access also brings significant benefits to the patient. With secure on-line access to their medical professional community, patients can maintain their own personal health records, view their list of prescription medications and request refills, and request and cancel doctor appointments. The service provides online clinical communication and data collection tools to help doctors make accurate medical decisions, efficiently interface with staff and colleagues, triage care, monitor patients medical status, and appropriately revise treatment plans. The system is capable of easily interfacing to other healthcare applications.

The Challenge

This customer was in an emerging and growth business with a significant pressure to deliver product faster with limited funds. The needs were to develop a "product roadmap" and to ensure that commitments were delivered on time with high quality. The clients marketing team demanded increased features and reduced time to market. This required immediate involvement on existing development projects.

Results

E5 Systems was engaged to quickly develop new functional capabilities necessary to maintain the competitive advantages of the product set. The technical environment is a multi-tier web based application based on .NET Platform. The project leveraged the contributions of a dedicated E5 Systems off-shore technical team at a substantial savings compared to the clients previously estimated IT budget for the same effort. The E5 Systems technical roles were critical to all phases of the customers systems lifecycle process. E5 Systems began supporting the customer by interpreting the requirements driven by the business strategy of the company. At the same time, there was immediate involvement in the on-going development tasks.

The relationship between clients product development team and E5 Systems has continued to grow over the last 3 years as the customers business demands expand. The full development lifecycle approach leverages the E5 Systems team on the customer site and in our off-shore technical facility. Working with the customer, E5 Systems has improved the quality of the software product, enhanced the rate of development, and provided more functionality for less cost. The customer is now able to provide more robust functionality in their application portfolio, resulting in increased savings in the process of healthcare delivery.